| Wireless Informatics |
Article Index for Wireless |
Shopping Informatics |
Website Links For Wireless |
Information AboutWireless Informatics |
| CATEGORIES ABOUT WIRELESS INFORMATICS | |
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| mobile telephony | |
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Because added complexity across mobile technologies coupled with a rise in market competition makes managing the mobile user experience through traditional support channels an increasingly complex and potentially costly business, Wireless Informatics supports the notion of using collating, validating and disseminating knowledge, best practices and experiences throughout the mobile value-chain as a means of mitigating end-user support requirements. For example, trends analysis made within an existing customer care center can be applied 'upstream', perhaps within the organization's product management or retail division to eliminate a troublesome component, service etc before the problem erupts and drives a costly spike in support calls. Wireless Informatics is supported and promoted as an industry best practice by the Wireless Informatics Forum {Link without Title} , a non-profit organization dedicated to linking all parties in the mobile landscape and aiding the cross-sharing of knowledge and best-practice. |
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