StarTek is a business process outsource company that was founded in Greeley Colorado in 1987 as the packaging company, StarPak. Originally contracted to pack early versions of Microsoft word processors, it eventually expanded to provide customer support for the product. Currently StarTek has expanded to include 20 facilities throughout the
United States and
Canada including the corporate headquarters in Denver Colorado.
StarTek's main business is in providing
Call Center support for the customer service departments of major United States telecommunication companies. StarTek's three largest customers account for 87.6% of the business' total revenue. In the 2005 fiscal year
Cingular Wireless accounted for 52.6%;
T-Mobile (a subsidiary of
Deutsche Telekom ) 23.9%; and the
AT&T Corporation 11.5%. To a lesser extent, StarTek also provides outsourcing support to companies in the banking and finance sector, consumer packaged goods/retail, information technology, and insurance. StarTek also provides customer services and technical support for such companies as Qwest, WildBlue Communications, and the business-oriented AT&T Mobility.
Listed are the locations of StarTek's operations, with the year the facility opened in brackets.
- Denver, Colorado (2000) ''2 locations''
- Grand Junction, Colorado (1999)
- Greeley, Colorado (1998) ''2 locations''
- Grand Junction, Colorado (2000)
- Decatur, Illinois (2003)
- Alexandria, Louisiana (2003)
- Enid, Oklahoma (2000)
- Big Spring, Texas (1999)
- Collinsville, Virginia (2004)
- Lynchburg, Virginia (2004)
- Petersburg, Virginia (2005)
- Laramie, Wyoming (1998)
43.7% of StarTek's revenue is generated through its Canadian operations.
- Regina, Saskatchewan (2003)
- Cornwall, Ontario (2001)
- Hawkesbury, Ontario (2006)
- Kingston, Ontario (2001) ''2 locations''
- Sarnia, Ontario (2003)
- Thunder Bay, Ontario(2006)
StarTek's largest customer until October 2004 was
AT&T Wireless Services, Inc. When AT&T's wireless service was purchased by
SBC Communications it was merged with SBC's
Cingular Wireless brand and StarTek began working under that brand. In late 2005 SBC merged with
AT&T Corp. and SBC took on the AT&T name. When SBC (now as
AT&T Inc. ) merged with
Bell South it became the majority owner of Cingular Wireless. In an effort to re-brand Cingular it was relaunched in early 2007 as AT&T. Once again, StarTek found its largest customer to be AT&T.
