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Customer Value Proposition




In simple words value proposition is what the customer gets for what the customer pays.

Therefore a company's value proposition is evaluated on two broad dimensions with multiple subsets.

(I) Relative Performance - what a customer gets relative to competitors
(II) Price - which consist of the payment he/she makes to acquire the product or service and the access cost

A customer value proposition is being promised by a company's marketing and sales efforts and then fulfilled by its delivery and customer service processes.


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