Customer Reference Program Article Index for
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Customer Reference Program




A customer reference program is a network that manages customer contributions in the form of testimonials, Case Studies , success stories, product ideas or surveys, ROI data and more. The network is used to reach prospective buyers in order to shorten the Sales Cycle , reduce risk by demonstrating success, and lower fear, which in turn translates to more sales. The goal of a customer reference program is to build and maintain relationships with reference customers and allocate reference resources within the organization on a strategic basis, while leveraging the use of reference customers to the best advantage.