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Craftsman is a line of . HISTORY Sears has sold its hand tools under the "Craftsman" name since 1927. Into the 1970s, their secondary line of hand tools were called simply "Sears," and were of above average quality. Sears' bargain line of tools was named "Companion." While the "Sears" line was discontinued around 1980, the "Companion" line remains. In recent years, a subset of the Craftsman line, known as "Craftsman Professional" has been introduced as a "highest quality" line under the Craftsman logo, and they are billed as "''Only The Best''." WARRANTY Craftsman hand tools have an unlimited lifetime warranty; however, some items are considered specialty tools, and thus not covered under the warranty. Examples include drill bits, and knives which will dull under normal wear and tear. Craftsman Portable Power Tools, Bench Power Tools, Air Compressors and other items carry a one-year warranty; however, Sears offers replacement agreements and master protection agreements, on most of their tools. Replacement agreements is one in store replacement within 2 years of the purchase of a product. A master protection agreement is either in home or in store repair of a product, either 1,2,3 years or 5 years, depending on the product. Craftsman tape measures carry a lifetime warranty on all parts except the blade itself. Older Craftsman Tape Measures carried a lifetime warranty that included the blade, but were phased out in 2006. New Tape Measures are Red and Black in color, whereas old Tape Measure are Yellow and Black. After the merger, Kmart began selling Craftsman products; Kmart stores also honor the lifetime warranties (only on hand tools). The unlimited lifetime warranty is voided if the tool is used in an industrial or commercial environment. For these situations, there is a special unlimited warranty program, but the tools cost more because the warranty would likely be invoked more often. LEGAL BATTLES Craftsman tools came under fire in 2004 in a lawsuit accusing Sears, Roebuck and Company of false advertising and consumer fraud for questionable use of the "Made in USA" slogan. {Link without Title} |
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