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A command center is any place that is used to provide centralised control for some purpose. While frequently considered to be a military facility, these can be used in many other cases by governments or businesses. MILITARY A command center is a central place for carrying out orders and for supervising tasks, also known as a Headquarters , or HQ. Common to every command center is three general activities: inputs, processes and outputs. The inbound aspect is Communications (usually Intelligence and other field reports). Inbound elements are "sitreps" (situation reports of what is happening) and "progreps" (progress reports relative to a goal which has been set) from the field back to the command element. The process aspect involves a Command element that makes decisions about what should be done about the input data. In the US military the command consists of a field- (Major to Colonel) or flag- (General) grade Commissioned Officer with one or more advisers. The outbound communications then delivers command decisions (i.e. operating orders) to the field elements. Command centers should not be confused with the high-level military formation of a Command . However, Commands may be controlled from a command center. A British national level command centre was the Cabinet War Rooms . IN SERVICE BUSINESSES A command center enables the real-time visability and management of an entire service operation. Similar to an air traffic control center, a command center allows organizations to view the status of global service calls, service technicians, and service parts on a single screen. In addition, customer commitments or Service Level Agreements (SLAs) which have been made can also be programmed into the command center and monitored to ensure all are met and customers are satisfied. A command Center is well suited for industries where coordinating field service (people, equipment, parts, and tools) is critical.
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