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The lines served a kind of Ombudsman or "public service" function; callers would contact the station via a special "hot line" number to complain about some consumer-related issue (e.g., the complainant may have ordered merchandise which was never received) or perhaps a matter relating to local government (e.g., a street light that had remained inoperative for several weeks or months). A reporter employed by the station would then conduct research on the matter at hand and attempt to resolve it.

Two celebrated examples of "Call For Action" lines were the ones maintained by WMCA in New York City , with a telephone number of PLaza 9-1717, and by WFIL in Philadelphia , whose Call For Action number was GReenwood 7-5312. The jingles used by the stations to announce these numbers became well-known in both cities, and an interesting "side effect" was that after WMCA discontinued its Call For Action number, the subscriber subsequently assigned that number continued to receive calls asking for it even many years afterward.

In 2004 , television station WPVI-TV reintroduced the "Call for Action" concept in the Philadelphia area. The new telephone number is 1-866-978-4232.


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