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Problem solving forms part of Thinking . Considered the most complex of all Intellectual functions, problem solving has been defined as higher-order Cognitive process that requires the modulation and control of more routine or fundamental skills ( Goldstein & Levin, 1987 ). It occurs if an Organism or an Artificial Intelligence System does not know how to proceed from a given state to a desired goal state. It is part of the larger Problem process that includes Problem Finding and Problem Shaping . OVERVIEW The nature of human problem solving methods has been studied by Psychologist s over the past hundred years. There are several methods of studying problem solving, including; Introspection , Behaviorism , Simulation and Computer Modeling , and Experiment . Beginning with the early experimental work of the (1972). USA AND CANADA In North America, initiated by the work of Herbert Simon on learning by doing in Semantic ally rich domains (e.g. Anzai & Simon, 1979 ; Bhaskar & Simon, 1977 ), researchers began to investigate problem solving separately in different natural Knowledge Domain s - such as physics, writing, or Chess playing - thus relinquishing their attempts to extract a global theory of problem solving (e.g. Sternberg & Frensch, 1991). Instead, these researchers have frequently focused on the development of problem solving within a certain domain, that is on the development of Expertise (e.g. Anderson, Boyle & Reiser, 1985 ; Chase & Simon, 1973 ; Chi, Feltovich & Glaser, 1981 ). Areas that have attracted rather intensive attention in North America include such diverse fields as:
EUROPE In Europe, two main approaches have surfaced, one initiated by Donald Broadbent (1977; see Berry & Broadbent, 1995) in the United Kingdom and the other one by Dietrich Dörner (1975, 1985; see Dörner & Wearing, 1995) in Germany. The two approaches have in common an emphasis on relatively complex, semantically rich, computerized laboratory tasks, constructed to resemble real-life problems. The approaches differ somewhat in their theoretical goals and methodology, however. The tradition initiated by Broadbent emphasizes the distinction between cognitive problem-solving processes that operate under awareness versus outside of awareness, and typically employs mathematically well-defined computerized systems. The tradition initiated by Dörner, on the other hand, has an interest in the interplay of the cognitive, motivational, and social components of problem solving, and utilizes very complex computerized scenarios that contain up to 2,000 highly interconnected variables (e.g., Dörner, Kreuzig, Reither & Stäudel's 1983 LOHHAUSEN project; Ringelband, Misiak & Kluwe, 1990). Buchner (1995) describes the two traditions in detail. To sum up, researchers' realization that problem-solving processes differ across knowledge domains and across levels of expertise (e.g. Sternberg, 1995) and that, consequently, findings obtained in the laboratory cannot necessarily generalize to problem-solving situations outside the laboratory, has during the past two decades led to an emphasis on real-world problem solving. This emphasis has been expressed quite differently in North America and Europe, however. Whereas North American research has typically concentrated on studying problem solving in separate, natural knowledge domains, much of the European research has focused on novel, complex problems, and has been performed with computerized scenarios (see Funke, 1991, for an overview). CHARACTERISTICS OF DIFFICULT PROBLEMS As elucidated by Dietrich Dörner and later expanded upon by Joachim Funke , difficult problems have some typical characteristics that can be summarized as follows:
The resolution of difficult problems requires a direct attack on each of these characteristics that are encountered. SOME PROBLEM-SOLVING TECHNIQUES # Divide And Conquer : break down large, complex problem into smaller, solvable problems # Hill-climbing strategy, (or - rephrased - Gradient Descent /ascent, difference reduction) - attempting at every step to move closer to the goal situation. The problem with this approach is that many challenges require that you seem to move away from the goal state in order to clearly see the solution. # Means-end Analysis , more effective than hill-climbing, requires the setting of subgoals based on the process of getting from the initial state to the goal state when solving a problem. # Working backwards # Trial-and-error # Brainstorming # Morphological Analysis # Method Of Focal Objects # Lateral Thinking # George Pólya 's techniques in '' How To Solve It '' # Research : study what others have written about the problem (and related problems). Maybe there's already a solution? # Assumption reversal (write down your assumptions about the problem, and then reverse them all) # Analogy : has a similar problem (possibly in a different field) been solved before? # Hypothesis Testing : assuming a possible explanation to the problem and trying to prove the assumption. # Constraint examination: are you assuming a constraint which doesn't really exist? # Incubation: input the details of a problem into your mind, then stop focusing on it. The subconscious mind will continue to work on the problem, and the solution might just "pop up" while you are doing something else # Build (or write) one or more abstract models of the problem # Try to prove that the problem cannot be solved. Where the proof breaks down can be your starting point for resolving it # Get help from friends or online problem solving community (e.g. 3form ) # delegation: delegating the problem to others. # Root Cause Analysis SEE ALSO
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