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Organizational Performance




Specialists in many fields are concerned with organizational performance including strategic planners, operations, finance, legal, and Organizational Development .

In recent years, many organizations have attempted to manage organizational performance using the Balanced Scorecard methodology where performance is tracked and measured in multiple dimensions such as:

- financial performance (e.g. shareholder return)
- customer service
- social responsibility (e.g. corporate citizenship, community outreach)
- employee Stewardship


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REFERENCES

  • Kanter, R. M., Binkerhoff, D. (1981). Organizational performance: recent developments in measurement. Annual Review of Sociology, Vol. 7. pp. 321-349.