Information AboutItes |
| CATEGORIES ABOUT BUSINESS PROCESS OUTSOURCING | |
| information technology | |
| business process | |
| outsourcing | |
| business terms | |
| enabled services | |
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BPO that is contracted outside a company's own country is sometimes called Offshore Outsourcing . BPO that is contracted to a company's neighboring country is sometimes called Nearshore Outsourcing , and BPO that is contracted within the company's own country is sometimes called Onshore Outsourcing .http://searchcio.techtarget.com/sDefinition/0,,sid19_gci928308,00.html The most common examples of BPO are Call Center s, Human Resources , Accounting and Payroll outsourcing. Use of a BPO as opposed to an Application Service Provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the Outsourcing Industry. It is dependent on Information Technology , hence it is also referred to as Information Technology Enabled Services or '''ITES'''. Knowledge Process Outsourcing , or Legal Process Outsourcing are some of the sub sets of Business Process Outsourcing. ITES Information Technology enabled services, or '''ITES''', is a form of outsourced service which has emerged due to involvement of IT in various fields such as banking and Finance , Telecommunications , Insurance , etc. Some of the examples of ITES are medical transcription, back-office accounting, insurance claim, credit card processing and many more. Firms usually from developed countries outsource such services to countries like India , China and Philippines in order to gain from large talent pool and low labor cost. Going ahead we may see more companies outsourcing such services and hence high competition is expected within countries and companies providing IT-enabled services. INDUSTRY SIZE , Philippines , and South Africa have emerged to take a share of the market. China is also trying to grow from a very small base in this industry. However, while the BPO industry is expected to continue to grow in India, its market share of the offshore piece is expected to decline. The Top 5 Indian BPO companies according to NASSCOM are 24/7 Customer, WNS Global Services, Wipro BPO, HCL Technologies BPO and Firstsource Solutions. However, people who talk about the Indian Big 5 in the UK will usually be referring to TCS (Tata), Wipro, Infosys, Satyam Computer Services, and HCL Technologies. The global BPO Industry is estimated to be worth 120- 150 billion dollars, of this the offshore BPO is estimated to be some US$11.4 Billion. REFERENCES SEE ALSO
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