Fair Credit Billing Act Article Index for
Fair 		Website Links For
Fair 		 

Information About

Fair Credit Billing Act
  CATEGORIES ABOUT FAIR CREDIT BILLING ACT
   
united states federal banking legislation
   
credit
   
APPAREL
BABY
BEAUTY
BOOKS
CAR TOYS
CELL PHONES
DVD'S
ELECTRONICS
GOURMET FOOD
GROCERIES
HEALTH & PERSONAL
HOME & GARDEN
JEWELRY
MUSIC
MUSIC INSTRUMENTS
OFFICE PRODUCTS
SOFTWARE
SPORTING GOODS
TOOLS & HARDWARE
TOYS
VIDEO GAMES
SHOPPING HOME
MORE SHOPPING...




EXAMPLES OF BILLING ERRORS

The following are examples of billing errors under the FCBA:

  • Charges not actually made by the Consumer

  • Charges in the wrong amount

  • Charges for goods not received by the consumer

  • Charges for goods not delivered as agreed

  • Charges for goods that were damaged on delivery

  • Failures to properly reflect payments or credits to an account

  • Calculation errors

  • Charges that the consumer wants clarified or requests proof of

  • Statements mailed to the wrong address



CORRECTION OF BILLING ERRORS

The FCBA allows consumers to dispute billing errors by sending a written notice of the dispute to the creditor. To trigger duties under the Act, you must send a written dispute via mail (US Postal Service) to the "billing inquiries" address on your credit card statement. This dispute must be received by the creditor within sixty days of the statement date on the account statement that first contained the billing error. This usually leads to a Chargeback to the vendor.

After receiving notice of a dispute, the credit issuer must acknowledge the dispute, investigate the claim and, within ninety days, either make appropriate corrections to the account or send a letter to the consumer explaining why the creditor believes there was no error. If the creditor responds that they believe there was no error, the consumer can request copies of documentation supporting the validity of the disputed items.


OTHER REGULATIONS OF THE FCBA

In addition to creating a mechanism for dealing with billing errors, the FCBA contains additional regulations, including the following:

  • Billing statements must be sent at least fourteen days before the payment is due for credit accounts that have a grace period prior to adding finance charges.

  • If banks report payments as delinquent to credit bureaus they must also report a charge is disputed.

  • Credit card companies may not prohibit merchants from offering discounts to people who pay with cash or check.

  • Banks may generally not use money in checking or savings accounts to pay a delinquent credit account with the same bank.

  • The FCBA also gives a consumer the right to sue or assert defenses against the credit company (instead of the actual merchant) in a dispute about the quality of goods or services received, to the dollar extent of the amount of the charge(s) involved. {Link without Title}

    • (The dollar amount of the charge must exceed $50, and the purchase must have been made in the consumer's home state or within 100 miles of their address (unless the creditor is affiliated with the merchant, in which case these restrictions do not apply). The consumer must also make a Good Faith attempt to resolve the dispute prior to invoking this right.)



    ENFORCEMENT OF THE FCBA

    The Federal Trade Commission is the "overall enforcing agency" for purposes of administrative enforcement, though compliance by banks is enforced under section 8 of the Federal Deposit Insurance Act . {Link without Title}

    A consumer may also file a private lawsuit in any state or federal court with Jurisdiction over the parties to recover actual damages, Statutory Damages of double the erroneous finance charge(s), and his or her costs and attorney fees (if the claim is successful). If the alleged unlawful conduct is widespread, the consumer can also seek to file a Class Action Suit and seek damages up to $500,000 or 1 per centum of the net worth of the creditor. {Link without Title}


    SOURCES