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Public ( LSE : CPI )
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1984
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London , United Kingdom
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Eric Walters (Chairman) <br>Paul Pindar (Chief Executive) <br>Simon Pilling (Executive Director)
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Business Process Outsourcing
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BPO & service transformation <br>Back office administration <br>Customer service <br>Finance & treasury <br>Claims & policy administration <br>HR, staff support & training <br>ICT & software <br>Corporate services <br>Advisory services <br>Property & infrastructure <br>Offshore/near shore solutions
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£1,7385 million GBP ( 2006 )
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£2251 million GBP ( 2006 )
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£1397 million GBP ( 2006 )
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25,000 ( 2005 )
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() is a
British company with its headquarters in
London which specialises in
Business Process Outsourcing , having clients in central and local government, and in the private sector. In 2006 the company posted a profit before tax of £193.2m on a turnover of £1,738.5m. It has had a full listing on the
London Stock Exchange since 1991 and has been a member of the
FTSE 100 since 2004 when it replaced
GKN 1.
Capita works across eight markets, being local government, central government, education, transport, health, life and pensions, insurance, and other private sector organisations (including financial services). Examples include
Television Licence Fee a contract won from the
Post Office for the
BBC ; management of call centres for many government initiatives such as the
London Congestion Charge ; and provision of IT services, including web hosting and helpdesk support, to many county and city councils, many LEAs, the
Driving Standards Agency and the
National Rail (NCAA). Capita are also the developers of the SIMS schools information management software that is used in many primary and secondary schools across the country. With the impending change in the law that will allow commercial companies to offer legal services, Capita are now looking to get into this market with its formation of Optima Legal Services.
Despite continual claims of failures, Capita's share price has seen the biggest rise of any UK company in the last 17 years.
Capita was formed in 1984 as a division of
CIPFA (Chartered Institute of Public Finance and Accountancy), became an independent company with 33 staff as a result of a management buy-out three years later, and proceeded to return record results for 15 consecutive years. Having gained full listing on the London Stock Exchange in 1991, Capita is now a FTSE 100 company.
- One of the government facilities run by Capita is the Criminal Records Bureau ; in 2002, when mandatory CRB-vetting of all workers with children was brought in, a large number of teachers were temporarily unable to work after Capita's systems had difficulty with the workload and were subsequently overwhelmed, meaning that the start of the academic year was delayed in places. Poor systems specifications and last-minute changes in government policy by the then Secretary of State for Education, Estelle Morris are believed to be major causes for these delays
2.
- The call centre based in Coventry which deals with the London congestion charge was featured in a series on investigative reporting by the BBC .
- Capita provide outsourced HR and Recruitment services for the BBC , though heavily criticised for transferring 260 jobs from London to Belfast
