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AIDA is an Acronym used in Marketing that describes a common list of events that are very often undergone when a person is selling a product or service:

  • A - Attention (Awareness): attract the attention of the customer.

  • I - Interest: raise customer interest by demonstrating features, advantages, and benefits.

  • D - Desire: convince customers that they want and desire the product or service and that it will satisfy their needs.

  • A - Action: lead customers towards taking action and/or purchasing.


Nowadays some have added another letter to form AIDA(S):

  • S - Satisfaction - satisfy the customer so they become a repeat customer and give referrals to a product.



USAGE ON INTERNET MARKETING


Attention is hard to achieve Online for three reasons:

# The Web is a large medium with Billions of Web Page s all competing for Consumer attention.
# The web is constantly changing, so even if you are "at the top of the list" today, you may well not be tomorrow.
# Users have a limited Attention Span and have established Loyalty to a few sites that they trust.

One of the most challenging steps in the AIDA framework is to capture the consumer’s attention. For example, there are several online techniques used to capture attention, such as Banner Ads , Sponsor ships, offering free products and Promotion s. Banner ads once had the advantage of being unexpected and surprising, however the current ubiquity of banner advertising has prompted a psychological phenomenon known as Banner Blindness .

The AIDA model guides organisations by reminding them that any successful promotional technique must eventually lead to an action, or the purchase of the product or service. The AIDA sequence was first published in Strong (1925), who himself attributed the model to St Elmo Lewis (late 19th century).

A lot of other models are known in order to sell, e.g. the BOSCH-Formula:

  • Be inquisitive - ask open questions

  • Offer solutions - talk about the endresult benefits for the customer

  • Stimulate the senses - let the customer test your product

  • Cross your sales - think of all the necessary accessories

  • Hit the closing point - sell when the customer is ready to buy


This formula was developed by Peter Hubert for the international sales training for consumer goods as power tools.