| Value-centered Management |
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Information AboutValue-centered Management |
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Value-Centered Management is a business philosophy developed by Michael Parker, CEO of Stellar Enterprise and Founder of several businesses based on the principles of Value-Centered Management. Value-Centered Management is based on the belief that your must first identify and understand what your customers defines as value and provided that value to them at all times. Your entire organization should only do things that bring value to your customers. The fundamental pillars of Value-Centered Management are: 1. Value; 2. Culture; 3. Flow VALUE Companies must identify and understand what their customers define as value. The customers values must then connect with internal processes to ensure that value flows to the customer. CULTURE In order to ensure that value is flowing to the customer at all times, a company must develop a culture that is committed to its customers and service standards. Building the right company culture is critical to every businesses' success. FLOW The flow in the Value-Centered Management philosophy refers to the stream of activities that happen to deliver products and services to customers. Various tools can be implemented to prevent flow disruption and eliminate waste from the activities to ensure that customers receive what they want, when they want it, and how they want it. A VALUE-CENTERED ENTERPRISE™ Value-Centered Management™ can be implemented in any type of business. However, it differs from the traditional textbook business approach. A Value-Centered Enterprise™ is customer-centric and service-oriented internally and externally. Internally, the traditional department structure is a dynamic, horizontal environment that has service teams which are responsible for a process to support the value stream. There are direct and indirect service teams to ensure smooth flow of value to the customers. Another level of service teams is the Value Management Service Team, which focuses on continually identifying and maintaining what the customers value and ensures these values are being properly incorporated into all service teams within the value stream. |
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