Telephone Consumer Protection Act Of 1991 Article Index for
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Telephone Consumer Protection Act Of 1991
  CATEGORIES ABOUT TELEPHONE CONSUMER PROTECTION ACT OF 1991
   
telemarketing
   
united states federal communications legislation
   
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The law has important implications for Telemarketing firms:

  • Solicitors may not call before 8 a.m. or after 9 p.m., local time.

  • The solicitor must maintain a "Do Not Call" (DNC) list, which must be honored for 10 years.

  • Solicitors must provide their name, the name of the person or entity on whose behalf the call is being made, and a telephone number or address at which that person or entity may be contacted.

  • Calls cannot be made with artificial voices or recordings.

  • Solicitors cannot call cellular phones, or any other service in which the recipient is charged for the call. In a related section, unsolicited commercial Fax messages are also prohibited.

  • Solicitors cannot engage two or more lines of a multi-line business.

  • In the event of a violation of the TCPA, individuals are entitled to collect damages directly from a solicitor for $500 to $1,500 or recover actual monetary loss, whichever is higher.


The major limitation of this law that renders it all but ineffective at stopping unsolicited calls is that the consumer must request of each telemarketer to be put onto that telemarketer's do-not-call list. This burden was lifted by the Do-Not-Call Implementation Act 's establishment of the National Do Not Call Registry .

''See also: Telemarketing , Autodialer ''


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