| Malcolm Baldridge National Quality Award |
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Information AboutMalcolm Baldridge National Quality Award |
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2006 CRITERIA FOR PERFORMANCE EXCELLENCE 1. Leadership :1.1 Senior Leadership ::a. Vision and Values ::b. Communication and Organization Performance :1.2 Governance and Social Responsibilities ::a. Organizational Governance ::b. Legal and Ethical Behavior ::c. Support of Key Communities 2. Strategic Planning :2.1 Strategy Development :2.2 Strategy Deployment 3. Customer and Market Focus :3.1 Customer and Market Knowledge :3.2 Customer Relationships and Satisfaction 4. Measurement, Analysis, and Knowledge Management :4.1 Measurement, Analysis, and Review of Organizational Performance :4.2 Information and Knowledge Management 5. Human Resource Focus :5.1 Work Systems :5.2 Employee Learning and Motivation :5.2 Employee Well-Being and Satisfaction 6. Process Management :6.1 Value Creation Process :6.2 Support Processes and Operational Planning 7. Results :7.1 Product and Service Outcomes :7.2 Customer-Focused Outcomes :7.3 Financial and Market Outcomes :7.4 Human Resource Outcomes :7.5 Organzational Effectiveness Outcomes :7.6 Leadership and Social Responsibility Outcomes EXTERNAL LINKS |
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