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Due to a large knowledge pool and a significant cost arbitrage, few countries like India , Philippines and China are front runners in providing these services. The nature of work demands advanced analytical and specialized skills.

In the future, it is envisaged that KPO has a high potential as it is not restricted only to Information Technology ( IT ) or Information Technology Enabled Services ( ITES ) sectors, and includes other sectors like Intellectual Property related services, Business Research and Analytics , Legal Research, Clinical Research, Publishing, Market Research KPO etc.


CHALLENGES

Though the future appears quite bright, there are also a few challenges which KPO companies face. These include:
  • High Attrition rates

  • High cost of training

  • Ensuring information security and confidentiality