| Customer Satisfaction Dimensions |
Article Index for Customer |
Shopping Satisfaction |
Website Links For Customer |
Information AboutCustomer Satisfaction Dimensions |
|
#Capability #Usability #Performance #Reliability #Installability #Maintainability #Documentation If a company wants to investigate it themselves, look at firm specific factors like business contacts, reputation, advertising, and brand name can help determine customer satisfaction. 1995 After recognizing the amount of customer satisfaction a company has and in which areas, strategies can be formed to help the company become more competitive. REFERENCE Kekre, S., Mayuram S. K., and K. Srinivasan. “Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support” Management science , Volume: 41, Issue: 9 (September 1995), pp: 1456-1470 Customer satisfaction has recently been thr subject of attebntion |
|
|