| Metrics |
Articles about Metrics |
Information AboutMetrics |
| CATEGORIES ABOUT METRICS | |
| management | |
| evaluation methods | |
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Metrics are a system of parameters or ways of quantitative assessment of a process that is to be measured, along with the processes to carry out such measurement. Metrics define what is to be measured. Metrics are usually specialized by the subject area, in which case they are valid only within certain Domain and cannot be directly Benchmark ed or interpreted outside it. Generic metrics, however, can be aggregated across subject areas or Business Unit s of an enterprise. Metrics are used in several Business Model s including CMMI They are used in Knowledge Management (KM). These measurements or metrics can be used to track Trend s, Productivity , resources and much more. Typically, the metrics tracked are Key Performance Indicators . Metrics are important in IT Service Management including ITIL . They are used to measure the effectiveness of the various processes at delivering Services to Customers. Until recently no agreed standard set of Best Practice metrics existed. Data from different organisations can be gathered together, against an agreed set of metrics, to form a Benchmark . This allows organisations to evaluate their peformance against industry sectors to establish, objectively, how well they are performing. Using Best Practice metrics enables industry wide Benchmark s to be created. EXTERNAL LINKS
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