| Bill Smith (motorola Engineer) |
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Bill Smith spent years convincing the higher management at Motorola about his new quality control process, Six Sigma . Six Sigma is the TQM spin-off that has generated billions of dollars for Motorola. As a Motorola employee, Smith did not share directly in the profits generated by the company's Six Sigma applications. However, over the years, he and Motorola garned numerous awards and recognition for his vital work to improve profitability in America's manufacturing sector. He was especially proud of his role in Motorola's winning the prestigious Malcolm Baldrige National Quality Award . The Baldrige Award came in 1988 , two years after Motorola implemented Smith's Six Sigma principles. Smith died of a heart attack at work in 1993 . |