Virtual Team Article Index for
Virtual
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Information About

Virtual Team





WHY VIRTUAL TEAMS?

  • Best employees may be located anywhere in the world.

  • Workers demand personal flexibility.

  • Workers demand increasing technological sophistication.

  • A flexible organization is more competitive and responsive to the marketplace.

  • Workers tend to be more productive; i.e., they spend less time on commuting and travel

  • The increasing Globalization of trade and corporate activity.

  • The global workday is 24 vs. 8 hours.

  • The emergence of environments which require inter-organizational cooperation as well as competition.

  • Changes in workers' expectations of organizational participation.

  • A continued shift from Production to service/knowledge work environments.

  • Increasing horizontal Organization Structures characterized by structurally and geographically distributed Human Resources .



BASIC TYPES OF VIRTUAL TEAMS

  • Networked Teams consist of individuals who collaborate to achieve a common goal or purpose; membership is frequently diffuse and fluid.

  • Parallel Teams work in short term to develop recommendations for an improvement in a process or system; has a distinct membership.

  • Project or Product-Development Teams conduct projects for users or customers for a defined period of time. Tasks are usually nonroutine, and the results are specific and measurable; team has decisionmaking authority.

  • Work or Production Teams perform regular and ongoing work usually in one function; clearly defined membership.

  • Service Teams support customers or the internal organization in typically a service/technical support role around the clock.

  • Management Teams work collaboratively on a daily basis within a functional division of a corporation.

  • Action Teams offer immediate responses activated in (typically) emergency situations.



CRITICAL SUCCESS FACTORS OF VIRTUAL TEAMS

  • The existence of availability standards.

  • Ample resources to buy and support state-of-the-art reliable communication and collaboration tools for all team members.

  • The existence of corporate memory systems such as lessons learned databases.

  • The existence of written goals, objectives, project specifications, and performance metrics; results orientation.

  • Managers and team members with a better-than-average ability to accurately estimate.

  • A lower-than-normal ration of pushed to pulled information.

  • Team communication is prioritized by the sender.

  • Human resource policies, reward/recognition systems as well as career development systems address the unique needs of virtual workers.

  • Good access to technical training and information on how to work across cultures.

  • Training methods accommodate continual and just-in-time learning.

  • There are standard and agreed-on technical and "soft" team processes.

  • A "high trust" culture; teamwork and collaboration are the norm.

  • Leaders set high performance expectations; model behaviors such as working across boundaries and using technology effectively.

  • Team leaders and members exhibit competence in working in virtual environments.



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