| Unified Messaging |
Article Index for Unified |
Website Links For Unified Messaging |
Information AboutUnified Messaging |
| CATEGORIES ABOUT UNIFIED MESSAGING | |
| telecommunication services | |
|
Unified Messaging was expected by many in the telecommunications industry to be a popular product, first augmenting and eventually replacing Voicemail . UM systems were expected to take advantage of the ubiquity of Personal Computer s, and eventually of Smartphone s and 3G networks. However, UM was slow to gain consumer acceptance, and UM vendors such as Lucent and Comverse were badly hit when the slowdown in the telecommunications industry in 2001 made carriers wary of spending large amounts of money on technology with little proven consumer demand. Today, UM solutions are increasingly accepted in the corporate environment. The aim of deploying UM solutions generally is to enhance workflows and improve processes as well as services. UM solutions targeting professional end-user customers integrate into the existing IT infrastructure, i. e. into CRM, ERP and mail systems (e. g. Exchange, Notes, SAP, etc.) PROVIDERS
|
|
|