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In practice it is difficult to provide a self-contained definition of ODR, and given the pace of change it may not even be possible to do so. The use of technology usually involves the use of internet-based communications technology at some stage, but ODR does not necessarily involve purely online processes – further, many could be replicated offline using pen and paper, or could be achieved using computers without internet connections. The range of terms and s used to describe the field augments the confusion often felt by those unfamiliar with the new field of ODR. These terms include:
ODR has emerged as the preferred term in recent years. It is uncertain whether these processes form a new ''discipline'' of ADR or a ''tool'' to aid existing methods of dispute resolution. The most appropriate view would be to view ODR as an field of dispute resolution. METHODS OF ODR The most common typology of methods of ODR consists of:
Automated Negotiation relates to those methods in which the technology takes over (apects of) a negotiation. Most of the ODR services in this area are so-called 'blind-bidding' services. A blind bidding service is an auction mechanism where some or all information about the players' bids is hidden. If the bids of both parties come within a predetermined range the technology automatically settles the dispute. In Assisted Negotiation the technology assists the negotiation process between the parties. The technology has a similar role as the Mediator in a Mediation . The role of the technology may be to provide a certain process and/or to provide the parties with specific (evaluative) advice. The online equivalents of Mediation and Arbitration are very similar to these offline dispute resolution techniques. Most ODR providers offer services that use two or more of the methods mentioned above. EXTERNAL LINKS
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