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Currently (Jan 2006) the only reasons why a losing service provider (LSP) may refuse to issue a MAC are that:

  • The customer has failed standard checks to validate that he is the account holder

  • The broadband service contract has been terminated

  • The LSP has already submitted a cease request to BTW for the broadband service

  • The account holder is deceased


Unlike the Porting Authorisation Code issued by voice service providers, broadband service providers can offer a MAC yet not actually sign up to the code of practice. Even when signed up to the code of practice, providers can currently charge for providing a MAC (fees of £35-£50 are not uncommon).


DEFINITION OF TERMS

  • SP - Service Provider

  • GSP - Gaining Service Provider

  • LSP - Losing Service Provider

  • BTW - BT Wholesale

  • MAC - Migration Authorisation Code

  • Customer - The user of the broadband connection

  • Account holder - The person or entity with contractual responsibility for the broadband service

  • Migration - Transfer of a broadband customer between SPs, where both SPs provide service over the same BT copper loop



EXTERNAL LINKS

  • http://www.ofcom.org.uk/advice/codes/bbm_cop/ - Ofcom Broadband migration - Industry code of practice