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  • HPT relies on practical experience

  • HPT draws from many research bases

  • HPT is the product of cybernetics, behavioral psychology, communications theory, information theory, systems theory, management science, and cognitive science.

  • HPT is not limited to any delivery system, population, or subject matter

  • HPT is empirical

  • HPT is evolving

  • HPT is not a theoretical foundation of its own.


(adapted from Stolovitch, 1992)

So how is it done? Gilbert suggests the following steps when using a HPT method:

# Identify what the current system is accomplishing
# Identify what the system should be accomplishing
# Identify exemplary performance
# Measure exemplary performance
# Measure typical performance
# Compare the difference between the exemplary and typical performance
# Evaluate the improvement that can be expected by improving from typical to exemplary performance.

(adapted from Gilbert, 1978)

HP is considered a Systemic Approach.


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