| Dr. Joseph Moses Juran |
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Information AboutDr. Joseph Moses Juran |
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Juran is known as a business and industrial Quality "guru," while making significant contributions to Management Theory , Human Resource Management and Consulting as well. He wrote several books, and is known worldwide as one of the most important 20th century thinkers in Quality Management . EARLY LIFE Juran was born in 1904 in Braila , Romania and later lived in Gura Humorului . In 1912 he immigrated to the America with his family. He excelled in school, epecially in math. In 1924 , with a bachelor's degree in Electrical Engineering (he would later earn a Law degree), Juran joined Western Electric at the Hawthorne manufacturing plant. His first duty was in the inspection branch. Juran was promoted to a managerial position ( 1928 ) and the following year division chief ( 1929 ). He would publish his first quality related article in ''Mechanical Engineering'' in 1935 . In 1937 would soon move to Western Electric/ AT&T 's headquarters in New York JAPAN After World War Two , Japan was experiencing a crisis in product quality. Japanese goods were thought to be cheap, easily broken and in general extremely poor quality. The Japanese Union Of Scientists And Engineers ( JUSE ) recognized these issues and invited Juran to Japan in 1954 . Working independently of W. Edwards Deming (who focused on the use of statistical quality control), Juran - who focused on managing for quality - went to Japan and started courses ( 1954 ) in Quality Management. The training started with top and middle management. The idea that top and Middle Management need training found resistance in the United States. For Japan, it would take some 20 years for the training to pay off. In the 1970s Japanese products begin to be seen as the leaders in quality. This would spark a crisis in United States quality in the 1980s . PARETO PRINCIPLE It was in 1941 that Juran discovered the work of Vilfredo Pareto . Juran would expand the Pareto Principle to quality issues (e.g. 80% of a problem is caused by 20% of the causes). Also know as the vital few and the trivial many. CONTRIBUTION TO MANAGEMENT When he began his career in the 1920s the principle focus in quality management was on evaluation of the manufactured product's quality. The tools used were from the Bell system of Sampling inspection plans (tables), and the Shewhart control charts. The ideas of Frederick Winslow Taylor dominated. Juran is widely credited for adding the human dimension to quality. He pushed for the education and training of managers. For Juran, human relations problems were the problem to isolate. Resistance To Change - or in Juran's terms Cultural Resistance - was the root cause of quality issues. Juran credits Margaret Mead 's book ''Cultural Patterns and Technical Change'' illuminating the core problem in reforming business quality. Juran wrote (published 1964 ) ''Managerial Breakthrough'' outlining the issue. In 1966 Juran promoted the Japanese idea of Quality Circle s. Developed the "Juran's trilogy" an approach to , Control , and Improvement . In 1979 he founded Juran Institute . PUBLISHED WORKS
PERSONAL LIFE Juran married Sadie Shapiro in 1924. He lived a short time in Gura Humorului; He contributed to renovation of the Jewish cemetery of that town. REFERENCES AND EXTERNAL LINKS
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