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Crew (or Cockpit) Resource Management




CRM training for crew has since been introduced and developed by aviation organisations including major airlines and military aviation worldwide. CRM training is now a regulatory requirement for commercial pilots working under the major regulatory bodies, the FAA (in U.S.) and JAA (in Europe).

CRM training encompasses a wide range of knowledge, skills and attitudes including
communications, situational awareness, problem solving, decision making, and
teamwork; together with all the attendant sub-disciplines which each of these areas
entails. CRM can be defined as a management system which makes optimum use of all available resources - equipment, procedures and people - to promote safety and enhance the efficiency of
flight operations.

CRM is concerned not so much with the technical knowledge and skills required to
fly and operate an aircraft but rather with the cognitive and interpersonal skills needed
to manage the flight within an organised aviation system. In this context, cognitive
skills are defined as the mental processes used for gaining and maintaining situational
awareness, for solving problems and for taking decisions. Interpersonal skills are
regarded as communications and a range of behavioural activities associated with
teamwork. In aviation, as in other walks of life, these skill areas often overlap with
each other, and they also overlap with the required technical skills. Furthermore, they
are not confined to multi-crew aircraft, but also relate to single pilot operations, which
invariably need to interface with other aircraft and with various ground support
agencies in order to complete their missions successfully.

UNITED AIRLINES FLIGHT 232

Captain Al Hayes, pilot of United Airlines Flight 232 , credits Crew Resource Management as being one of the factors that saved his, and so many other lives in the Sioux City Iowa Crash of July 1989 .
Source (Hayes' Eyewitness account):


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